Our Approach to Verification and AML

Identity Verification

To verify your account, we ask you to confirm your email address and phone number, upload a photo ID or passport, and provide photos of the payment cards you have used. When submitting card photos, show the first six and last four digits and mask all other digits and the CVV code. If you use an unnamed card, we require evidence from your online banking showing the cardholder name and the final four digits. Additional checks may include selfies, phone calls and source-of-funds documents. Once we request documents, you have 10 days to supply them. We normally complete the review within 10 days of receiving a complete package, although in some cases it can take longer.

What We Ask From You

When you open an account and when we carry out verification, we require the following:

• Confirm your email address and phone number.
• Upload a photo ID or passport.
• Provide photos of payment cards used, showing the first six and last four digits with other digits and the CVV masked.
• For unnamed cards, provide online banking evidence of the cardholder and the final four digits.
• Complete your profile with real and accurate personal details.
• Use payment instruments registered in your own name.

Source of Funds

Our transaction monitoring applies thresholds to deposit activity. A deposit exceeding EUR 2,000 can trigger an identity check, while deposits over EUR 10,000 may require evidence of where your funds come from. The documentation we request can include banking records and evidence of income. These checks are a standard part of how we meet our anti-money laundering obligations and apply to all players when the relevant thresholds are reached.

Additional Verification Steps

Beyond the standard document package, we may ask you to complete further steps such as providing a selfie, taking part in a phone call with our team or supplying documents that show the origin of your funds. If we have requested documents, please submit them within 10 days. A complete package is normally reviewed within 10 days, though more complex cases can take longer.

Account Rules

You must be at least 18 years old to play with us, and a higher locally applicable gambling age takes precedence where required. Each player may hold one account only, and this limit also applies per household, email address and IP or device. Your personal details must be real and accurate, and you must verify your email and complete your profile before making a withdrawal. Third-party payments and duplicate accounts can lead to account closure and forfeiture of funds.

Payments and Ownership

All deposits and withdrawals must be made using payment instruments in your own name. Third-party payments are not permitted and can result in account closure and forfeiture. Deposits over EUR 2,000 can prompt an identity check, and deposits above EUR 10,000 may require source-of-funds evidence such as banking and income documentation. Records we are required to keep for anti-money laundering and accounting purposes are stored separately with restricted access.

Ongoing Monitoring

We monitor transactions on player accounts as part of our anti-money laundering controls. Where activity reaches the thresholds described on this page, we may request identity or source-of-funds documentation before further transactions are processed. Please note that verification can delay withdrawals while a review is in progress.

Contacting Our Support Team

If you have questions about verification or your account, you can reach our customer support team through live chat or by email at [email protected].